Dear Users,

This is the MSTAR Service Operation Team.

First, we sincerely apologize for the inconvenience caused by the recent connection issues experienced by many of our users.

Currently, the issue has been addressed, and service has returned to normal. However, our team is still conducting a thorough investigation to identify the root cause and prevent any recurrence.

To help us pinpoint the exact cause of this issue, we would greatly appreciate it if users who experienced connection failures could provide us with the following information through our Customer Center.

[How to Report Connection Issues]

Target: Users who experienced difficulties connecting to the game.

Information Requested:

1. Your Country of Residence

2. Log File: Please attach the file located at the following path:

(NurienGame\Logs\Launch.txt)

Where to Submit:

VFUN Customer Support: https://vfun.valofe.com/customer/inquiry

The information you provide will be used exclusively for technical analysis to ensure a more stable service environment.

Thank you for your cooperation and for your continued support of MSTAR. We will do our best to provide you with a more reliable and enjoyable gaming experience.

Sincerely,

MSTAR Service Operation Team